What is a management company, what do they do, and how do I reach them?
A management company is contracted by the Board of Directors to provide such services as: collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports. The management company also does a general clearing house for problem solving, communications with homeowners and the Board of Directors, and serves in an advisory capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. The management company may be reached online through the Contact Us page on this site.
What is a homeowners' association?
It is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CC&R's, Bylaws, and Articles of Incorporation. The governing legal documents for the association may be viewed under the Association Docs page on this website. The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.
What are the CC&R'S?
The Covenants, Conditions and Restrictions (CC&R's) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&R's were recorded by the County recorder's office of the County in which the property is located and are included in the title to your property. Failure to abide by the CC&R's may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online within the Association Docs page of this site.
What are the Bylaws?
The Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership's voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. The Bylaws for the association may be viewed online within the Association Docs page of this site.
What is the Board of Directors?
The Homeowner's Association is a corporation and therefore a governing body that is required to oversee its business. The Board of Directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitation and restrictions of the powers of the Board of Directors is outlined in the Association governing documents found within the Resource Center page of this site.
Are there any other rules?
Most associations have developed Rules and Regulations as provided for in the CC&R's and adopted by the Board of Directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, etc. In addition, your Association will adopt Architectural Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an exterior improvement or change, without written approval of the Board of Directors, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation.
If I am having a problem with a neighbor for a violation of the Policies and Guidelines, what can I do?
If residents cannot resolve a situation between themselves, then turn to your Association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the Policies and Guidelines, you may complete a Covenant Violation form online. The Violation form may be found within the Contact Us tab on this site. If the situation is deemed in violation of the Policies and Guidelines, the Board of Directors will institute the enforcement policy. Your continued assistance may be required.
Are Board Meetings open to all residents? If so, where and when are they held?
Yes. Notice of the time and place of any regular board meeting will be noted in the community newsletter, and will be mailed to you no less than 2 weeks prior to the meeting and no more than 45 days before the scheduled meeting. The meetings are usually held in June.
What is my assessment?
The assessment is the periodic amount due from each homeowner to cover the operating expenses of the common area, hazard insurance, and provide for reserve funds for replacement of common facilities in future years. Your assessments are due no later than 60 days after the due date. Statements will be sent for past due assessments as a reminder of the amount due.
How is the amount of my assessment determined?
The Department of Real Estate typically requires an initial budget from the developer for each community that a developer proposes to build. This budget is set upon specific guidelines for utilities, landscaping, administration, etc. Reserve funds are monies set aside for future expenses due to the life expectancy of certain items: lighting, street resurfacing, fencing, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the Board of Directors and adjusted periodically to meet anticipated expenses.
What happens if I don't pay my assessment?
The maintenance and management services incurred by the Association are dependent upon timely receipt of the assessments due from each homeowner. If payments are late you will incur a $25.00per month late fee plus interest (15% annual). The CC&R's allows the Association to charge late charges and interest and proceed with a lien on your property, or foreclosure proceeding for nonpayment of assessments.
residential landscaping & exterior |
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What services are included in the weekly mowing?
Weekly landscaping services include mowing and string trimming of all residential lots and common areas in the residential community. Hard edging on walkways occurs every other week. Walkways and driveways will be cleared of grass clippings. Services are planned for May through October and are subject to adjustments due to weather or other conditions.
Why did the mowers not come this week?
There could be several reasons for mowers not completing the weekly services including inclement weather or skipped mowing at the start or end of the season. Rockwood, our HOA Management company, is required to notify the community if the services will not be performed. If your yard was missed please submit a request via the HOA Services Work Request (link provided below) to notify Rockwood to schedule make-up services.
https://www.trutinahoa.com/hoa-services-work-request.html
https://www.trutinahoa.com/hoa-services-work-request.html
Who do I contact if an area was missed during the weekly mowing?
Please contact Rockwood Property Management using the HOA Services Work Request on the Trutina HOA website or click on the link below. Choose Private Lot Landscaping and include your address and what services were missed so they can directly address the issue.
https://www.trutinahoa.com/hoa-services-work-request.html
https://www.trutinahoa.com/hoa-services-work-request.html
What other services are included in the landscaping package?
The following services are performed annually, in addition to the weekly mowing services:
1) Grass fertilization applied 3 times per year - once in the spring and 2 times in the summer;
2) Planter-bed weed spray will occur twice per year for all mulch and rock planter beds;
3) Hand weeding of mulch and rock planter beds will be as needed but not more than 3 times per year;
4) All lawns and turf areas will be sprayed for weeds in the spring and fall;
5) Curb line and crack weed spray will be applied a maximum of 3 times per year to eliminate weeds in road and sidewalk cracks;
6) Pruning for all shrubs, natural grasses and perennials inside of planter beds. If you do not want your plantings trimmed mark them with flagging tape;
7) Fertilization and systemic treatment is applied to the street trees every fall. Additionally, tree rings are sprayed
around all trees to prevent mower damage as a preventative measure. Street trees will only be pruned on an as needed basis.
1) Grass fertilization applied 3 times per year - once in the spring and 2 times in the summer;
2) Planter-bed weed spray will occur twice per year for all mulch and rock planter beds;
3) Hand weeding of mulch and rock planter beds will be as needed but not more than 3 times per year;
4) All lawns and turf areas will be sprayed for weeds in the spring and fall;
5) Curb line and crack weed spray will be applied a maximum of 3 times per year to eliminate weeds in road and sidewalk cracks;
6) Pruning for all shrubs, natural grasses and perennials inside of planter beds. If you do not want your plantings trimmed mark them with flagging tape;
7) Fertilization and systemic treatment is applied to the street trees every fall. Additionally, tree rings are sprayed
around all trees to prevent mower damage as a preventative measure. Street trees will only be pruned on an as needed basis.
Who is responsible for my sprinkler system start-up in the spring?
The HOA provides for the start-up of each residential system. The startup process will include activation and coverage evaluation of each individual lawn irrigation zone to maximize water coverage efficiency. Any required repairs or maintenance arising from this evaluation are the financial responsibility of the individual homeowner. It is the homeowners responsibility to ensure water to the irrigation system is turned on before the start-up services are performed and that timing and schedules for the system are set.
Who is responsible for my sprinkler system winterization in the fall?
The HOA provides for the winterization of each residential system which includes blowout of the sprinkler lines to minimize any potential damage over the winter months due to freezing temperatures. It is the homeowners responsibility to ensure water to the irrigation system is turned off before the services can be performed.
Am I responsible for the backflow services on my irrigation system?
Yes, you as the homeowner are responsible to schedule and have the yearly backflow inspection performed. Rockwood sends out a notification and suggested providers in the spring.
What do I do if my sprinklers were damaged by mowers?
If your sprinkler system is damaged during a weekly mowing, please report such damage to Rockwood Property Management using the HOA Services Work Request on the Trutina Residents or HOA website or use the link below and choose Private Lot Landscaping.
https://www.trutinahoa.com/hoa-services-work-request.html
https://www.trutinahoa.com/hoa-services-work-request.html
What steps do I take if I want to make changes or adjustments to the outside of my home?
Homeowners are required to follow the architectural application process on the HOA website. It is recommended that you thoroughly read the ARC Regulations first before starting the application process. If you have questions, please email or call Rockwood Property Management: at [email protected] or (509) 321-5921
www.trutinahoa.com/architectural-guidelines.html
www.trutinahoa.com/architectural-guidelines.html
How do I get a community garden box?
To be entered in the lottery for a community garden box you must fill out an application on the HOA website under the community life tab and select Community Garden in the spring.
https://www.trutinahoa.com/community-garden.html
https://www.trutinahoa.com/community-garden.html
If I have voles, mice, or other in-ground pests, will the HOA handle this?
The HOA package does not include pest control on residential property and homeowners are responsible for all costs
associated with alleviating the pest problems.
associated with alleviating the pest problems.
If a plant dies in my planter bed who is responsible for replacing this plant?
If you are still under warranty submit a request to Greenstone to replace the dead plants (warranty link provided on question below). After the first year all plant material is the homeowner's responsibility. If you are replacing dead plant material like for like, no architectural application is needed, although if you plan to change the plant type, we require an approved architectural application before the replacement of such plant material.
Who do I contact if I have any problems with the exterior fixtures of my home?
All exterior repairs are the sole responsibility of the homeowner. If your home is still within the 1-year warranty, submit a Customer Service Request to Greenstone via the link below
https://www.greenstonehomes.com/customer-service/
https://www.greenstonehomes.com/customer-service/
What should I do if I notice that the Dog-Stations are not serviced?
Please alert Rockwood Property Management via an HOA Services Request from the Trutina Residents or HOA website and choose the services category Other with details on the issue so that the stations will be serviced. https://www.trutinahoa.com/hoa-services-work-request.html
Whom should I contact if I notice dogs off-leash in common areas?
Please address any individual complaints or issues directly to the resident dog owner. Many times residents are simply unaware of the requirements.